How can we help you?

Welcome to the We Wear Proud PH Help Center! We want to make sure your shopping experience is as seamless as the pride you wear. Below, you’ll find everything you need to know about how we get your orders safely to your doorstep.

Shopping Information
Who is Courier Partners?

🚚 Our Courier Partners To ensure reliable and efficient delivery across the Philippines, we partner with the country’s trusted logistics networks: GoGo Xpress: Perfect for standard nationwide deliveries, known for their friendly riders and efficient tracking. Ninja Van: Offers extensive nationwide coverage, ensuring your packages reach you whether you are in Metro Manila or the provinces.

How much is the shipping fee?

Shipping fees are calculated at checkout based on your delivery address and the total weight of your order.

How long will it take for my order to arrive?

Once your package is handed over to GoGo Xpress or Ninja Van, expect the following standard delivery timelines: Metro Manila: 1 to 3 business days Luzon Provinces: 3 to 5 business days Visayas & Mindanao: 5 to 7 business days

How can I track my order?

As soon as your order ships, we will send you a tracking link via email or SMS. You can track your package directly on our partners' websites: Track via GoGo Xpress using your 12-digit tracking number. Track via Ninja Van using your Tracking ID.

Can I change my delivery address or courier choice after ordering?

We process orders quickly to get them to you fast! If you need to make changes, please contact our support team within 2 hours of placing your order. Once a tracking number is generated with GoGo Xpress or Ninja Van, we can no longer change the details.

💳 Payment Options
What payment methods do you accept?

We offer flexible options to make your shopping experience seamless. You can pay using:Payment MethodDescriptionCash on Delivery (COD)Pay with cash right at your doorstep when your package arrives.PayMongoSecurely pay via Credit/Debit Cards, GCash, Maya, or GrabPay at checkout.

Is it safe to pay via PayMongo?

Completely. PayMongo is a secure, BSP-regulated payment gateway that encrypts your card details and digital wallet transactions, ensuring your data stays safe.

Can I change my delivery address or payment option after ordering?

If you need to change your details, please reach out to our customer support team within 2 hours of placing your order. Once a tracking number is generated by Ninja Van or Gogo Xpress, we can no longer alter the shipment.

Still need help?

If your question wasn't answered above, feel free to send us a message! Email: contact@wewearproud.ph Instagram/Facebook: @WeWearProud.PH Our support hours are Monday to Sunday, 24/7