At We Wear Proud, we aim to get your orders to you as quickly and efficiently as possible.
Order Processing
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Processing Time: Orders are typically processed within 1-2 business days. Please note that during high-volume periods or holidays, processing may take slightly longer.
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Order Confirmation: Once your order is placed, you will receive an email confirmation. Once your item has shipped, you will receive another email with your tracking number.
Shipping Rates & Estimates
We offer shipping across the Philippines. Shipping costs are calculated at checkout based on your delivery address.
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Metro Manila
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Luzon:
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Visayas & Mindanao
Delivery times are estimates and start from the date of dispatch, not the date of order.
Order Tracking
Once your package is dispatched, you can track its progress using the tracking link provided in your shipping confirmation email.
Returns & Exchange Policy
We want you to love your purchase! If you are not completely satisfied, we are here to help.
Eligibility for Return/Exchange
You may request a return or exchange within seven (7) days of receiving your item. To be eligible, your item must meet the following conditions:
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Condition: Item must be unworn, unwashed, and in its original condition with all tags and labels still attached.
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Packaging: Item must be in its original packaging.
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Proof of Purchase: A copy of your official receipt or order number is required.
How to Initiate a Return or Exchange
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Email Us: Send an email to contact@wewearproud.ph with the subject line "Return/Exchange - [Order Number]".
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Include Details: Please provide your order number, a photo of the item, and the reason for your request.
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Assessment: Our team will review your request and provide instructions on how to send the item back or where to drop it off.
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